Customer Success Associate

Respage | Full-time | Fully remote | Must live in PA, NJ, DE Role Summary Respage is hiring a Customer Success Associate for a high-ownership, fast-moving Customer Success role. This is not a “light support” position—this is a demanding, accountability-driven role where you will manage a constant flow of client requests and take initiative head-on every day. You will be the frontline owner of our Support Inbox and website/dashboard chat, responding to clients, triaging issues, documenting requests, and driving them to resolution. You will also be accountable for a small portfolio of clients, supporting weekly maintenance and proactive communication. You’ll partner closely with our Customer Success Managers (CSMs) to ensure client services are fully set up and supported—especially when new orders come in. Alongside these Customer Success responsibilities, you’ll help create and manage social posts for Respage ’s clients, support their reputation management, and complete special projects with our marketing manager as needed. What You’ll Do (Key Responsibilities) 1) Support Inbox + Chat Ownership (Primary Responsibility) Own the daily flow of incoming support emails and client chat messages from our website and dashboard. Respond quickly and professionally, gather details, and provide clear next steps. Triage requests: determine if the issue is user error, setup gap, product limitation, or a possible defect—and route accordingly. Track requests through to completion with consist