Surplus Lines Tax & Compliance Analyst

Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone? Come Join ReSource Pro ! ReSource Pro Compliance, is looking for an organized, team-oriented Customer Experience Associate to join our customer service team (surplus lines). Your role... The Customer Experience Associate provides front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client. We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration. In This Role, You Will... Manage client communications by responding to emails, inquiries, billing questions, and payment confirmations in a professional and timely manner Prepare, process, and distribute surplus lines tax reports, tax payments, and filing confirmations to clients Communicate and coordinate regularly with state regulators to ensure compliance with surplus lines requirements and regulations Delegate and over