Sr. Consultant, Customer Success & Delivery

Are you ready to lead complex insurance technology initiatives and guide clients from strategy to go-live? Do you enjoy being the trusted advisor who turns business needs into solutions that work in the real world? Come Join ReSource Pro ! Your Role... ReSource Pro is seeking a Sr. Consultant, Customer Success & Delivery, Propellint to lead high-complexity insurance technology and data initiatives and serve as a trusted advisor to client stakeholders. You will own solution direction, business analysis leadership, and implementation oversight for strategically important client engagements. Work completed directly impacts client outcomes, platform adoption, and long-term partnership with ReSource Pro . We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration. In this role, you will... Lead end-to-end business requirements activities, from stakeholder workshops through validation and approval Own scope, prioritization, dependency mapping, and change control in partnership with delivery leadership Lead implementations from kickoff through go-live across client, internal, and third-party teams Serve as the primary escalation point for de