Remote Customer Support Specialist | Maintenance & Housing Support

Description We are looking for dependable, customer-focused Remote Customer Support Specialists to support a US-based housing services operation. This opportunity is suited to candidates who have experience handling customer inquiries, coordinating maintenance-related requests, assisting with housing searches, and managing open-line customer interactions. Successful candidates must be comfortable working across these support functions, communicating professionally, following established procedures, and maintaining accurate information. We have six openings available across several weekday and weekend schedules. Candidates must be able to commit to their assigned shift and demonstrate the reliability, communication skills, and independent work habits required for a fully remote role. Key Responsibilities Handle customer interactions related to maintenance requests, housing locator services, and open-line support. Listen carefully to customer needs, ask relevant questions, and provide clear, professional assistance. Gather and communicate accurate information to help address housing or maintenance-related inquiries. Follow established processes for documenting, routing, and escalating requests when necessary. Maintain accurate records of customer interactions and relevant case information. Communicate professionally with customers and other relevant parties. Manage multiple types of inquiries while maintaining attention to detail and service quality. Follow assigned workflows,