Junior AI/ML Engineer

Description We are hiring Junior AI/ML Engineers to help build AI agents that handle customer conversations through voice and chat. You'll work on the retrieval, orchestration, APIs, and integrations behind these systems, helping turn working prototypes into reliable production solutions. You'll collaborate with full-stack engineers, CX designers, and operations teams to develop AI-powered experiences that are practical, secure, and effective. We welcome candidates with relevant professional experience, internships, research, or hands-on projects who are eager to develop their skills and contribute to real-world AI applications. What You'll Do Build AI agents: Develop conversational agents that interact with users, call tools and APIs, and hand conversations off to human agents when needed. Develop retrieval pipelines: Build retrieval-augmented generation (RAG) pipelines that help AI agents answer questions using approved information sources. Integrate systems: Connect AI agents with CRMs, ticketing systems, databases, and messaging channels. Build and manage APIs: Work with API gateways, authentication, rate limits, and versioning. Support voice AI development: Help build voice agents using speech-to-text, large language models (LLMs), and text-to-speech in English and Spanish. Test and improve quality: Use evaluations, automated tests, and guardrails to improve accuracy, reliability, and safety. Support deployment and monitoring: Ship and maintain solutions through CI/CD, m