Application Administrator

POSITION SUMMARY: The Application Administrator is responsible for configuring and supporting applications and partnering with business application users. The Application Administrator is a point of contact and subject matter expert in all functional and operational aspects of at least one business software application, partners with the business to provide IT support for organizational initiatives or activities, and leads special projects. The Application Administrator also is responsible for mentoring and assisting less experienced Application Administrators or Specialists to resolve complex problems. PRINCIPAL RESPONSIBILITIES: Configures and supports complex software application issues experienced by end users promptly and professionally. Serves as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects. Partners to diagnose and resolve complex software application issues escalated by other members of the software application team. Ensures that accurate and effective solutions are provided to end users and that end user support needs are met with a consistently high quality of service. Engages appropriate IT and business resources to resolve technical issues and support business processes while updating users on progress toward resolution. Acts as a coach and mentor for newer or less experienced team members. Performs IT-related activities for projects to support the company priorities. Iden