Technical Support Engineer I

Repligen is seeking a motivated and detail-oriented Technical Support Engineer I to join our Service team. In this role, you will provide technical support to customers, Field Service Engineers, commercial teams, and internal stakeholders using Repligen bioprocessing products and technologies. You will play an important role in ensuring a positive customer experience by responding to technical inquiries, supporting troubleshooting activities, documenting and managing technical cases, and collaborating across teams to drive issues toward resolution. This is an excellent opportunity for someone with a strong technical foundation, excellent communication skills, and an interest in developing deeper expertise in bioprocessing technologies, equipment, software, and customer-facing technical support. What You’ll Do Provide timely and effective technical support to customers and Repligen team members via phone, email, video conferencing, and other communication channels. Troubleshoot hardware, software, process, and system-related inquiries. Develop and maintain strong working knowledge of Repligen ’s product portfolio, bioprocessing applications, system components, operating software, and related technologies. Work directly with customers and internal stakeholders to understand reported issues, gather relevant technical information, provide clear updates, and support a positive customer experience. Analyze and diagnose technical issues using a structured approach, identify potentia