Medical Patient Representative

About the Role A US-based medical practice is seeking a Medical Patient Representative to join its patient access team. This is a front-line role that serves as many patients' first point of contact with the practice — by phone, voicemail, and messaging. The ideal candidate brings healthcare call center experience, a clear and empathetic communication style, and the ability to work accurately across multiple systems in a fast-moving environment. Training will be provided on all systems. The practice is looking for someone who can be ready to contribute by November 1, 2026. Key Responsibilities Answer inbound calls promptly across patient queues and route callers to the appropriate team when needed Schedule, reschedule, and confirm new and returning patient appointments for both in-office and telehealth visits Verify and update patient demographic and insurance information accurately at each point of contact Return voicemails and respond to patient messages via the practice messaging platform within the same business day Warm-transfer billing and insurance inquiries to the appropriate internal team Maintain a professional, patient, and empathetic manner across all patient interactions regardless of call volume or complexity Systems The practice uses Athena (EHR and scheduling), Klara (patient messaging), and Phreesia (patient intake). Prior experience with any of these platforms is a plus; full training will be provided. Qualifications Required Minimum 1 year of call center ex