Administrative Assistant

About the Role A homeowners association management company is seeking a reliable and organized Administrative Assistant to support its management team and serve as a first point of contact for homeowners. This role sits at the intersection of operations, customer service, and administrative coordination, making it well suited to someone who is equally comfortable managing data entry and handling a high volume of resident inquiries with professionalism and patience. The Administrative Assistant will support management staff directly — including when managers are traveling — and will play a key role in keeping day-to-day operations running smoothly. Full training on company systems and processes will be provided. Key Responsibilities Administrative and Operational Support Enter and maintain data in the Caliber property management system, ensuring records are accurate and current Update and maintain management reports, tracking the status of active projects and open items across the portfolio Keep track of all ongoing projects, flagging items that require follow-up or escalation Upload documents to management portals and maintain organized digital records Update homeowner and contact information in the system, including email addresses and communication preferences Support managers with administrative tasks while they are traveling, ensuring continuity of operations Homeowner Customer Service Handle a high volume of inbound phone calls, particularly during quarterly billing cycl