Payroll Customer Success Manager

## About Reliable Restorations Reliable Restorations helps customers get back to normal after property damage by delivering dependable restoration services and a high-touch customer experience. We’re building teams that care deeply about doing the right thing, communicating clearly, and following through—every time.## Role OverviewAs a Payroll Customer Success Manager, you’ll be the primary point of contact for customers using our payroll-related services and processes. You’ll guide customers through onboarding, ensure payroll runs smoothly, resolve issues quickly, and build long-term trust through proactive communication. This role is ideal for someone early in their career who enjoys helping people, learning systems, and turning complex topics into clear next steps.## What You’ll Do* Own customer relationships for assigned accounts, serving as the day-to-day contact for payroll questions and support* Support customer onboarding by gathering required information, validating details, and setting expectations for timelines and deliverables* Help customers run payroll accurately and on time by coordinating inputs, reviewing common issues, and escalating when needed* Troubleshoot payroll-related questions (pay schedules, deductions, taxes, garnishments, timekeeping inputs) and document resolutions* Partner with internal teams (payroll operations, HR, finance, and leadership) to resolve customer issues and prevent repeat problems* Track customer requests, follow-ups, and outcomes