Technical Support Tech

Regroup Mass Notification — a global company with headquarters in Dallas— is looking for a Remote Technical Support Tech. Regroup believes in working with talented yet humble people who care about our core mission: Keeping communities and organizations safe and informed. We are seeking an experienced technical support engineer with diverse knowledge of SaaS management, email, screen-sharing, hotline, client, and end-user support. Someone who is a fast tempo, goal-minded with quality always in mind, and who is willing to go the extra mile. You are: Excited about solving problems, serving customers, and supporting a team that is passionate and driven by the core values of keeping organizations and communities safe and informed. Responsible for providing telephone, email, and remote diagnostic technical support. Be willing and able to answer questions about integration, operation, configuration, customization, and usage of company products. If you're a passionate, humble product support tech who thrives in an environment where community safety and institutional efficiency is always top-of-mind, check out what we’re offering below. Show us what you’ve got! (aka requirements) Excellent customer service skills. Advanced verbal and written communication skills. Significant knowledge of SaaS products, APIs. Expert knowledge of Google Suite programs. Experienced organization and problem-solving skills. 2-4 years experience in technical support or related fields. 2-4 years related, ind