Training Experience Specialist Iberia

Job Summary In this role, you will be responsible for fostering strong relationships with customers who have purchased Red Hat Training Services, whether it is standard ILT Classes, Certifications, Red Hat Learning Subscription or Training Units. You will develop learning plans to ensure their success and ultimately drive subscription renewals. You will also create and manage leads (inbound/outbound) and design, implement, and manage campaigns as part of lead generation responsibility. You will support Red Hat Training Resellers in their daily activities, QBR and act as first contact and escalation point. The preferred location for the successful candidate will be Madrid but we will also consider candidates in other regions of Spain. What you will do: Proactively engage with a high number of assigned customers to understand their learning goals and challenge and create plans to ensure they fully utilize and maximize the benefits of their learning subscription and Training Units (TUs). Develop and execute a proactive renewal strategy for assigned customer accounts. Identify and cultivate customer advocates who can speak to the success of their learning subscription. Analyze customer engagement and usage data to identify trends, opportunities, and areas for improvement. Generate regular reports on renewal metrics, providing insights to internal stakeholders. Manage inbound leads and outbound leads. This includes overseeing lead nurturing, qualification, distribution, and follow