Italian-Speaking Customer Support Specialist – Remote in Portugal

Category: Communications Location: Are you fluent in Italian and English and looking for a stable remote opportunity in an international environment? We are hiring Italian-speaking Customer Support Specialists to join a multilingual team supporting a leading company in the telecommunications sector. This is a fully remote position within mainland Portugal , offering long-term stability, professional development and the opportunity to work in an international environment. Your Role As a Customer Support Specialist, you will be the first point of contact for customers, supporting them with account, billing, service and technical-related enquiries while providing a high-quality customer experience. Key Responsibilities Support Italian-speaking customers via phone, email and chat Assist with account, billing and service-related enquiries Troubleshoot and resolve customer issues efficiently Provide information about products, services and platform features Escalate more complex cases when needed Gather customer feedback and contribute to service improvements What We’re Looking For Fluent Italian and English Previous experience in customer support, customer service or contact centre environments is an advantage Strong communication and problem-solving skills Good attention to detail Comfortable working with digital tools and technology Customer-focused and positive attitude Ability to work effectively in a fast-paced environment Contract & Working Conditions Fully remote within