German-Speaking Customer Support Specialist - Remote in Portugal

Category: Communications Location: Are you fluent in German and English and looking for an opportunity to grow your career within an international environment? We are currently hiring German-speaking Customer Support Consultants to join a multilingual team supporting a leading company in the telecommunications sector. This is a fully remote position based in Portugal, offering long-term stability, professional development, and the opportunity to work with customers across a dynamic and fast-paced environment. Your Role As a Customer Support Consultant, you will be the first point of contact for customers, helping them with account, billing, service and technical-related enquiries while ensuring an excellent customer experience. Key Responsibilities Support German-speaking customers via phone, email and chat. Assist with account management, billing and service-related enquiries. Troubleshoot and resolve customer issues efficiently. Provide guidance on products, services and platform features. Deliver a high standard of customer care in every interaction. Escalate complex cases to the appropriate teams when required. Gather customer feedback and contribute to service improvements. What We're Looking For Fluent German and English (minimum C2 level). Previous experience in customer support, customer service or contact centre environments is an advantage. Strong communication and interpersonal skills. Excellent problem-solving abilities and attention to detail. Comfortable working