German Customer Care Advisor - Remote in Portugal

Category: Customer Service Location: Location: Portugal Workload: Full-Time Position Overview: We are currently looking for German-speaking Customer Support Agents to join a fast-growing team. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online. Main Responsibilities: Provide support to high-level clients via chat, email, and phone. Assist customers with the self-serve advertising platform and related tools. Deliver pre- and post-sales support for digital advertising products. Troubleshoot and resolve technical issues, such as bugs or delivery errors. Communicate updates and resolutions to clients in a timely and professional manner. Identify opportunities for customers to enhance their advertising performance. Gather client feedback and share product insights to improve user experience. Candidate Profile: Fluency in German(mandatory) and proficient English. Strong communication, problem-solving, and interpersonal skills. Basic technical proficiency and computer skills. Ability to manage multiple tasks in a fast-paced environment. A team player with a proactive and customer-oriented mindset. Previous experience in customer support or digital marketing is valued but not required. Compensation & Benefits Package: Competitive monthly salary Performance-based bonuses Health insurance and employee discounts Meal allowance Full training provided and paid Re