French-Speaking Customer Support Specialist - Remote in Portugal
Full-time
US
Oct 26, 2026
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About the Role
Category: Communications Location: Location : Remote – Portugal Contract : Full-time Start Date : 17 April Schedule : Rotating shifts between 07:00 and 21:00 Do you speak French and English fluently and enjoy helping people? We are currently looking for a Bilingual French & English Customer Consultants This is a fully remote position in Portugal, offering the opportunity to work in an international environment while supporting a globally recognised brand. Your Role As a Customer Consultant, you will ensure that members receive high-quality support and a seamless streaming experience. Your responsibilities will include: Providing support to French-speaking customers via phone, email and chat Troubleshooting technical and account-related issues Guiding users through platform features and functionality Ensuring an excellent customer experience at every interaction Gathering customer feedback to support service improvements What We’re Looking For Fluent French and English (C1/C2 level) Previous customer support experience is a plus Strong communication and problem-solving skills Ability to work in a fast-paced digital environment Customer-focused mindset Salary & Benefits Monthly Compensation Package: Base Salary: €920 Performance Bonus (max): €360 Language Allowance (French + English): €250 Meal Allowance: €10.20/day (≈ €214/month) Assiduity Allowance: €110 Flex Work Allowance: €60 Total potential monthly package: approx. €1,900+ Offer Remote work within Portugal Permane