Virtual Administrative Assistant

This is a remote position. Operating in a fully remote setup for 10 hours per week, this position supports core operational, care experience, and client management workflows. The role plays an integral part in maintaining smooth daily execution across customer support supervision, stock order lifecycles, and client and provider onboarding processes. Working across dedicated support and platform management environments, the Virtual Administrative Assistant leads daily intern check-ins, audits service quality, manages wholesale purchase orders, and ensures payment tracking and administrative follow-ups remain completely up to date. Key Responsibilities Care Experience & Intern Supervision (~3.5 Hours/Week): Lead daily 15-minute syncs with 2–3 customer support interns to align on priorities and review ticket queues. Audit ticket resolution quality across company platforms to maintain high support standards. Serve as the first point of contact for intern FAQs and handle escalated or serious support queries. Wholesale, Stock & Accounts Management (~3.5 Hours/Week): Manage the complete lifecycle of wholesale purchase orders from initial receipt through to confirmed delivery. Place stock replenishment orders with suppliers and monitor inventory delivery schedules. Act as the primary administrative liaison with key contact representatives at wholesaler accounts. Track outstanding balances and send systematic payment reminders for overdue invoices. Provider & Client Onboar