Head of Enablement

Description We have the category, the product, and a GTM team hiring fast. What we lack is the thing that makes every new AE, SE, CSM, and BDR as effective as our best one inside their first quarter instead of their third. You'll be Reco 's first enablement leader, owning the full lifecycle from the first discovery call through technical validation, adoption, renewal, and expansion. Sales and CS sit together deliberately: in a land-and-expand security business, the story a rep tells in the deal and the value a CSM proves in month six have to match. You'll build it hands-on before you build a team. Responsibilities 1. Programmatic — get knowledge out of people's heads Extract what isn't written down: our founders' framing of the category, the SE's instinct for which POV will convert, the CSM who knows why a customer expanded. Run the mechanics: win/loss debriefs, deal teardowns, call library curation, ride-alongs, SME interviews across Product, Research, and the Office of the CTO. Turn raw input into structured, versioned, findable content with named owners and refresh cadences, so nothing quietly goes stale. 2. Technical — product depth Take the field past feature lists: how Reco works, why the architecture matters to a CISO, and what shipping new app coverage in days means competitively. Own demo certification and hands-on labs. Nobody demos solo until they pass a live bar. Enabling the surrounding landscape reps must speak to: SaaS and identity architecture, OAuth and integ