Professional Services Operations Lead

“Be part of a company that is influential and the standard for a rapidly evolving industry!” WHO ARE WE? RealTime eClinical Solutions is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry. Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based in San Antonio, TX, but are truly a remote and telecommuting company. WHAT ARE WE LOOKING FOR? The Professional Services Operations Lead owns the intake, triage, and workflow governance processes that determine how work enters and exits the Professional Services delivery pipeline. This role ensures requests reach the right team, catching poorly scoped, misrouted, or contractually misaligned work before it creates downstream problems. Working with the Professional Services Management team, the Lead governs Sales-to-Professional Services handoffs, initiates billing and license commencement when delivery is confirmed, and maintains visibility across the pipeline. WHAT WILL YOU BE DOING? Own and operate the Professional Services intake process, reviewing and categorizing all incoming requests against service types, contract entitlements, and delivery capacity, and flagging out-of-scope, under-defined,