B2B Retention Specialist - Fully Remote

About us 🚀 RealAdvisor is a fast-growing Swiss company in the PropTech sector, aiming to innovate the real estate market through technology, data, and digital solutions. To support the development of the Italian market, we are looking for a Retention Specialist to help us strengthen relationships with our B2B clients, improve their experience, and maximize their loyalty. We are looking for an individual with excellent communication skills, a commercial mindset, and a strong results-oriented approach, capable of turning complex situations into relationship and growth opportunities. 🎯 What you will do: Manage cancellation requests and identify effective solutions to retain clients. Proactively contact clients at risk of churn, understanding their needs and critical issues. Negotiate personalized commercial solutions to promote relationship continuity. Handle objections, complaints, and delicate situations with professionalism and empathy. Collaborate with the Sales and Customer Success teams to improve the customer experience. Monitor retention activities and update the CRM in a timely manner. Contribute to achieving loyalty goals and reducing churn. Requirements 💡 Who we are looking for: Experience in Retention, Customer Success, Account Management, or B2B Sales roles, preferably in SaaS, digital services, or subscription contexts. Excellent communication, active listening, and negotiation skills. Ability to...