Head of Customer Success & Account Management

Our portfolio company is an agtech company delivering digital scouting and agronomic decision support for commercial growers, propagators and nurseries, and seed producers. The company has customers in Canada, the Netherlands, Greece, the United Kingdom and other markets, and will continue to grow its customer base across these geographies and expand into additional markets worldwide. The Role We are hiring a senior client leader to own the post-sale customer journey across an international portfolio of commercial growers. The role combines leadership of Customer Success and related operational teams, strategic account management, enterprise implementation oversight and commercial expansion. Its purpose is to help customers turn the company's platform into an operationally valuable part of crop management, convert successful pilots and limited deployments into long-term scaled relationships, and build a consistently high standard of service across markets. What You'll Do Own customer health, retention and expansion across the portfolio; build trusted relationships with key stakeholders and personally lead strategic or at-risk accounts, resolving expectation gaps before they become commercial risks. Lead, coach and set priorities for the Customer Success team, introducing structured account plans, customer health scoring and consistent service standards and reporting across markets. Own the end-to-end onboarding process and the customer-facing quality of support, coordinating