Customer Support Specialist (Universal Team)

Hey there! Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk , we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Universal Team) to help us keep our clients happy and our operations smooth. Who We Are: We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you! Requirements What You’ll Do: Rapidly and effectively resolve client issues: Processing additional services requests for business travel bookings (European market). Advise clients: Provide expert advice on bookings and our products. Communicate: Engage with suppliers, hotels, and clients via email and phone. Work with systems: Utilize CRM systems and our internal databases efficiently. What We’re Looking For: English Proficiency: Upper Intermediate level (both spoken and written) + Italian language proficiency (B2) Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility. Quick Learner: Ability to learn quickly and stay results-focused. Tech Requirements: A functioning computer and microphone. Travel Knowledge: Understanding of the travel business and booking systems is an advantage! Benefits What We Offer: Remote Work: Work from the comfort of your home. Great Team: Join a young and active team of super specialists. Flexible Sch