Customer Success Manager - USA

As Rarity Bioscience continues to expand in the United States, we are seeking a Customer Success Manager to join our commercial team. This hybrid role combines customer success and field application responsibilities, supporting customers both remotely and on-site throughout their journey with our products. Working at the intersection of science, customer engagement, and application support, you will help ensure successful implementation, foster strong customer relationships, and provide valuable feedback that contributes to product development and continuous improvement. This position offers the opportunity to make a meaningful impact in a growing life science company focused on advancing molecular analysis technologies About the Role The Customer Success Manager is responsible for driving customer success, satisfaction, and growth across the US. This is a unique hybrid role that combines sales and field application support, requiring both strong commercial acumen and the ability to effectively guide customers in the successful adoption and use of the superRCA technology. Serving as the primary point of contact, this role builds strong, trusted relationships with laboratories, researchers, and healthcare professionals while guiding customers through every stage of their journey, from initial engagement and onboarding to long-term adoption and expansion. Working closely with sales, marketing, and technical teams, the Customer Success Manager ensures customers realize the full