Senior HR Operations Specialist

We are seeking a Senior HR Operations Specialist to join our HR Shared Services team. This Tier 2 role provides advanced operational support for complex HR inquiries, transactions, and escalations that require deeper expertise, sound judgment, and cross-functional coordination beyond Tier 1 support. The Senior HR Operations Specialist is responsible for resolving exception-based and sensitive issues, ensuring consistent application of HR policies and processes, and identifying root causes that reduce rework and improve service delivery. This role partners closely with HR Transformation & Operations, HR Technology, Payroll, Centers of Excellence, and HR Business Partners to strengthen end-to-end process performance. At Ralliant , this role is critical to stabilizing core HR operations, improving process design, and ensuring the HR operating model functions effectively at scale. Key Responsibilities Tier 2 Issue Resolution Resolve escalated cases from Tier 1 that require advanced policy interpretation, exception handling, cross-functional coordination, review of historical transactions or employee records, or elevated judgment and sensitivity. Manage complex issues across payroll, benefits, leave and absence, HR data, and related processes. Own cases end to end, ensuring accurate resolution, timely follow-up, and clear communication with employees, managers, and internal stakeholders. Serve as a trusted escalation point while minimizing unnecessary handoffs to HR Business P