Payroll Support Analyst II

POSITION OVERVIEW Payroll Support Analyst II is a position responsible for supporting the accurate and timely processing of multi-state/regional payroll and for managing Tier 1 payroll customer support. Working under close supervision and established procedures, this role performs payroll data entry, timekeeping validation, routine audits, and reconciliations. As the owner of Tier 1 support, Payroll Analyst II is the first point of contact for employee and manager payroll inquiries received through the ServiceNow ticketing platform, and is accountable for triaging, resolving, and documenting those cases within established service level agreements. The Payroll Analyst II builds foundational knowledge of payroll regulations, systems, and internal controls while contributing to the department's commitment to accuracy, confidentiality, and excellent employee service. KEY RESPONSIBILITIES Process assigned portions of the payroll cycle, including new hires, terminations, status changes, direct deposit elections, and tax withholding updates. Validate timekeeping data for completeness and accuracy; follow up with managers on missing, late, or unapproved timecards. Enter and verify one-time payments (bonuses, commissions, retroactive pay, shift differentials, reimbursements) and calculate manual/off-cycle payments, including final pay per state termination requirements. Process and monitor garnishments, child support orders, and tax levies; ensure timely remittance per agency schedule