Director, Application & Technical Service

Role purpose Build and lead a unified technical organization that supports the customer from application discovery through project conversion and installed-base support. This leader will bring Applications Support, Field Service and future Regional FAEs under one organization, strengthen technical selling capability, and create a scalable model for winning more projects while improving the customer experience. Key responsibilities Lead and develop the Application Support, Field Service / Technical Service and Regional FAE capabilities under one operating model. Hire and build the Regional FAE team, initially aligned to East, Central and West, with a focus on high-value applications and project conversion. Establish clear engagement and handoff models between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product and Engineering. Build a proactive applications organization that identifies customer process needs, pain points, applications and sockets, then helps convert those opportunities into specifications, trials and wins. Raise the technical and application capability of the commercial team through coaching, field engagement, tools and structured training. Improve the effectiveness of Application Support by establishing qualification, escalation and lead-routing standards and measurable service levels. Lead Field Service / Technical Service as the post-sale technical capability, with focus on response, resolution, first-time fix, recurr