Safer Gambling Team Lead

Overview As our Safer Gambling Team continues to grow, we are seeking an experienced Safer Gambling Team Lead to lead our team and provide additional expertise in the management of complex customer accounts and safer gambling cases. This is a team leadership position for an individual with proven experience in Safer Gambling/Responsible Gambling within the online gambling industry. Reporting to the Safer Gambling Manager, the role will combine leading the Safer Gambling Team with customer account management, risk assessment, complex safer gambling cases and customer interactions. The successful candidate will have strong practical knowledge of safer gambling principles, customer risk management, affordability and financial risk, behavioural indicators, customer interventions and relevant regulatory requirements. The role will involve working independently on complex and potentially higher-risk customer accounts, ensuring appropriate and proportionate interventions are applied and that all decisions are well considered, clearly documented and compliant with regulatory expectations. The Safer Gambling Team Lead will be responsible for the day-to-day management of the team, including rotas, workload, performance and the training and development of agents, and will act as the first point of escalation for colleagues on complex cases and customer interactions. This is a remote position which requires employees to work shifts between 6:00am and 11:00pm. Employees work a continuous