Senior Solutions Analyst

Job Description Position Title: Senior Solutions Analyst / Generative AI Solutions Analyst Department: Solutions Location: India-based (Mumbai or Remote) Employment Type: Full-time About Quantanite & QiQ Quantanite is a BPO company that combines human agents with proprietary AI technology. QiQ ( Quantanite iQ) is our flagship AI-powered contact centre analytics platform built on cutting-edge agentic AI, knowledge graphs, and large language models. QiQ functions as a virtual organization of specialized AI agents that analyze customer interactions, generate operational insights, and drive measurable business outcomes. The platform processes voice, email, and chat interactions through intelligent clusters (Operations, Quality, Voice of Customer) to surface KPI insights, root cause analysis, and actionable recommendations. We're looking for someone who has built agentic systems and can help design, architect, and deliver solutions for clients using this technology. The Role As a Senior Solutions Analyst, you'll work closely with the Solutions Architect to translate client needs into technical solutions built on agentic AI and knowledge graph architecture. You'll own the full discovery-to-delivery cycle for client implementations and feature development, and over time, you'll represent Solutions independently in client conversations and make real architectural decisions. This role sits at the intersection of business strategy and technical execution. You'll design solutions th