Customer Service Representative

What you will be doing: At Qualpay , the Customer Success Representative will interact with the company's customers (merchants and partners) by addressing inquiries, resolving complaints, supporting company initiatives and working closely with the Director of Customer Success on ongoing initiatives. This role also requires attention to detail and the ability to anticipate customer needs to create the ideal solution. It is our chance to shine and create exceptional value added interactions with our merchants. Supervisory Responsibilities: None Duties/Responsibilities: Responds to and resolves customer questions and issues via telephone, email and chat. Questions and concerns are dealt with in a professional, courteous, timely and respectful manner to ensure customer satisfaction and retention. Approaches issues and questions by looking at the account details, information about the account, and ensures a full understanding to respond and also make suggestions for improvement Understand Qualpay products and services to merchants, partners and developers and be able to support questions and resolve issues. Conducts account activity research and completes customer account maintenance, such as address changes, and deposit account change requests. Fields merchants and partners questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff Serve as a point of contact and information for a customer by m