Junior Support Technician

We are Quality Digital! Learn more about us: A phrase that defines us - We are IT solution experts and passionate about innovation! 🚀 To infinity and beyond - We are #borderless. Our team is spread across Brazil and the world 🌎 Our culture - Even apart, we are together 🧡 We hold ceremonies to get closer, share knowledge, and stay up to date with our company's news! We are diverse - One of our commitments is to make the company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, there is space here for everyone, regardless of race, gender, age, sexual orientation, religious belief, or disability. 🏳️‍🌈👩🏾‍🦽 Our goal - To empower our clients' businesses through innovative and sustainable solutions. Up for joining us on this? 🎯 What we are looking for: A proactive, committed person with good interpersonal skills. What your day-to-day will look like: Register and manage support tickets, handling 1st and 2nd level demands; Provide support for operating systems and software installation, Office Suite, Networks, Printers, and Peripherals, as well as desktop and notebook maintenance; Perform directory mapping, POP/Exchange email configuration, Lotus Notes, profile configuration, VPN installation, IP configuration; Track, handle, and update base tickets, avoiding backlogs that could compromise the project SLA, as well as reducing