12589234 - MID-LEVEL TECHNICAL SUPPORT ANALYST

We are Quality Digital! Learn more about us: A phrase that defines us - We are IT solutions experts and passionate about innovation! 🚀 To infinity and beyond - We are #withoutborders. Our team is spread across Brazil and the world 🌎 Our culture - Even apart, we are together 🧡 We have ceremonies to get closer, share knowledge, and stay on top of our company's news! We are diverse - One of our commitments is to make the company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, there is room for everyone here, regardless of race, gender, age, sexual orientation, religious belief, or disability. 🏳️‍🌈👩🏾‍🦽 Our goal - To boost our clients' businesses through innovative and sustainable solutions. Up for joining us in this? 🎯 What we are looking for? An organized and helpful person. What your daily routine will be like: Responsible for providing support to users via telephone, remote, or in-person assistance, as well as recording occurrences in order to promote the analysis and handling of tickets, escalating them to resolution groups if necessary; Tickets related to operating systems, software, hardware, networks and Office Package, databases, printers, and peripherals, as well as technical demands related to services, security, and products; Provide technical support ensuring high availability and performance of platforms...