Client Experience Specialist

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. 📍 Location: Remote (Pennsylvania Preferred) Make a Difference Through Exceptional Client Care Are you passionate about helping others and delivering outstanding customer service? Pyramid Healthcare is seeking a Client Experience Specialist to serve as a trusted point of contact for employees, families, providers, and community partners utilizing our Employee Assistance Program (EAP). As a Client Experience Specialist, you will play a critical role in connecting individuals with the resources and support they need while delivering compassionate, professional service every step of the way. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to creating a positive customer experience. Essential Responsibilities Client Support & Customer Service Manage a high volume of inbound calls