Junior Specialist - Panel Management

ABOUT US Pureprofile ’s vision is to deliver more value from the world’s information. We are a global data and insights organisation providing industry-leading online research solutions to agencies, marketers, researchers and brands & businesses. The Company, founded in 2000 and based in Surry Hills, Australia, now operates in North America, Europe and APAC and has delivered solutions for over 850 clients. ABOUT THIS ROLE The Junior Specialist will be responsible for delivering exceptional customer service across all communication channels, including social media for Pureprofile . Also, will be responsible for maintaining the quality assurance provided to clients. CORE ACCOUNTABILITIES Answering emails from our members. The expectation is to answer them in the best possible manner in the shortest possible time. Communicating with our members via other channels like Facebook, Twitter, LinkedIn, Instagram etc. Communication: Needs to show good command over both written and spoken English. Delivering exceptional customer service and being the voice of our company. Logging and escalating queries as seamlessly as possible to relevant Pureprofile team members. Flagging technical issues with the manager to resolve and give feedback to product and design. Working through new registration checks, fraud reports and flagged accounts will be the primary job. The expectation is to identify potential fraudulent accounts with high accuracy and maintain panel quality as well as prevent l