Dispatcher - Full-Time - Remote - EMS Experience

About the Position ProTransport-1 Dispatchers play an important role on our team! Under general supervision of the Communications Manager, Communications Supervisor, and/or Communication Center Lead, the Dispatcher is responsible for evaluating and triaging all transport requests and deploying the most appropriate resource(s). The Dispatcher will also assist with management of incoming call volume as necessary. Pay Rate: $19.00/hour Status: Full-time Hours: Shift work 12-hour shifts, 8 hours of regular time, 3.5 hours of overtime per day Days: Every other Wednesday, Thursdays, Fridays, and Saturdays or Sundays, Mondays, Tuesdays, and every other Wednesday - 7 shifts in a 2 week period Essential Duties & Responsibilities Able to operate a multi-line, computerized phone system as well as radio communication equipment Able to navigate multiple screens and software/computer programs while simultaneously documenting all phone and radio communication using a computer aided dispatch (CAD) program Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with all callers Develop a high degree of familiarity with Company service areas and medical facilities Possess exceptional knowledge of service area geography, roadways, and traffic patterns Demonstrate exceptional customer service skills with both internal and external customers Ability to follow the designated posting plans Rearrange transports to get the best utilization of each c