Spec II CX Operations

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. Job Summary: The Billing Specialist works remotely with the Billing Manager and Premium Application Specialist to research and resolve premium payment exceptions, follow up on missing or inaccurate information, process premium payments, and communicate with insureds, producers, and internal departments to support accurate and timely premium administration. The Billing Specialist completes assigned work accurately and within documented service standards, maintains clear records, safeguards confidential information in accordance with company policies, and promptly escalates unresolved or unusual premium issues through established channels. Responsibilities • Reviews premium reports, identifies exceptions, and researches discrepancies requiring correction or follow-up emails. • Supports the balance-due process by reviewing outstanding amounts, documenting findings, and completing assigned follow-up activities. • Follows up on premium reports with missing or incomplete information and obtains the documentation needed to resolve the issue. • Communicates with insureds and producers to review premium-report discrepancies, explain required corrections, and obtain missing information. • Processes all types of pr