Paid Leave Claims Specialist

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. As a Paid Leave Claims Specialist, you will help claimants navigate important moments in their lives by delivering timely, accurate, and empathetic claim service. You will manage Paid Leave claims from initial review through ongoing administration, evaluating claimant, employer, and medical information to determine eligibility, claim duration, and benefits payable. This role is well suited for an experienced disability or leave professional who combines sound judgment with strong customer service. You will work in a collaborative, technology-enabled environment where accuracy, regulatory compliance, and responsiveness are essential. The intended start date for this hiring class is 11/30/2026. Key Responsibilities Manage new, ongoing, and periodic State-Mandated Disability and Paid Family Leave claims within required regulatory and departmental timeframes. Review claimant, employer, medical, and other relevant documentation to determine benefit eligibility, claim duration, and benefits payable. Make timely and accurate decisions to approve, pend, or deny assigned claims in accordance with applicable regulations, policy provisions, and departmental procedures. Communicate with claimants, policyholders, emp