Client Success Manager

The ProShop Mission Statement: We empower manufacturers with software grounded in deep industry insight to unlock the full potential of their business and strengthen the communities they serve. Our Core Values: Win Together, Lead with Care, Embrace the Pace and Say It, Do It ProShop ERP is the system of execution built exclusively for precision machine shops. Trusted by more than 700 manufacturers across aerospace, defense, medical, and energy, ProShop helps shops capture institutional knowledge, uphold compliance on the floor, and run more predictably — without depending on who happens to be there. Learn more at Department: Client Success Reports to: VP of Customer Experience Job Location: The candidate must be located in the United States. We are unable to pursue candidates in the following states: California and New York (US) Employment Type: full-time/salaried Job Summary The Client Success Manager owns the ongoing client relationship and uses it to drive product adoption and measurable business value. The relationship is the foundation of the role - but it exists to produce a result: clients who use ProShop deeply enough and well enough to get what they bought it for, including higher throughput, better on-time delivery, cleaner quality records, lower administrative cost, and a business that runs on data instead of tribal knowledge. Driving that adoption requires solid product understanding. A CSM who can only route questions elsewhere cannot guide a client through adopt