Technical Support Representative | SaaS Industry | 100% remote

Technical Support Representative Prometeo Talent is ranked as the #1 Recruitment Agency in America and Europe. We specialize in connecting companies with exceptional technology and engineering professionals. 👩‍💻 About the Opportunity We are collaborating with a fast-growing SaaS company transforming the construction permitting industry in the U.S. Serving over 5,000 licensed contractors across Florida, Ohio, and Michigan, the company is looking for a key team member in Latin America to provide technical support, guide customers through its platform, and help keep their projects moving. This is an opportunity to join a growing technology company where you will combine customer service, technical problem-solving, and platform expertise to deliver an outstanding customer experience. 🎯 What We're Looking For We're seeking a Technical Support Representative who is friendly, reliable, detail-oriented, and comfortable working with technology. The ideal candidate has a strong analytical mindset, enjoys troubleshooting problems, and can understand how and why systems and processes work; not just follow a script. This is a primarily phone-based role where you'll assist contractors with platform navigation, technical questions, permit filings, account management, and troubleshooting. You'll also guide customers through platform features, explain workflows, and conduct demonstrations to help them understand how to use the software effectively. We're looking for someone who takes owner