Manager, Patient Services - Client Program Mgmt, Patient Access

The Manager,Patient Services provides daily oversight and guidance related to case management operations and team performance.Theindividualacts as a liaison between the program, client, ancillary providers,and internal leadershiptostreamlinecommunicationrelatedtoprocess, quality,performance,andexpectations.This role manages daily performanceand program workstreams to maintain effective operational efficiencies.The Manager will give detailed attention to program strategy, project delegation, and program implementation. CoreDuties and Responsibilities: Provide daily oversight and guidance to team through effective leadership, ongoing assessment of team productivity and quality, and upward reporting to senior leadership on related activities, opportunities for improvement, and overall team performance. Serve as a liaison between the program, client, and ancillary providers to streamline communication related to process, quality, performance, and expectations while building and maintaining relationships with internal and external clients and partners. Takes an active role in recruitment, hiring, interviewing, training, coaching, development and performance management of staff. Participates in cross-departmental collaboration in support of launches, program expansions, and other internal or client-facing initiatives to meet departmental objectives and metrics. Assist in the development and implementation of policies and procedures for new and existing programs. Collaborate with ma