Director, VIP Experience & Loyalty

At PrizePicks , we are the fastest-growing sports company in North America, as recognized by Inc. 5000. As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and Counter-Strike. Our team of over 550 employees thrives in an inclusive culture that values individuals from diverse backgrounds, regardless of their level of sports fandom. Ready to reimagine the DFS industry together? PrizePicks Most Value Player (MVP) program is intended to ensure the most engaged players enjoy a high quality experience with our brand and product, inspiring loyalty as they enjoy the action and excitement of our leading product portfolio. We are seeking a strategic and people-driven Director, MVP to lead our high-performing MVP team. This leader will be responsible for growing, engaging, and retaining our most engaged users. This leader sets a high bar for partnership management, operational execution, and people leadership. They bring structure to complex work, non-negotiable responsibility and operational standards, make sound decisions with incomplete information, communicate clearly across stakeholders, and create an environment where the team can deliver a consistent, trusted, and differentiated MVP experience. You will implement and lead customer engagement strategies, oversee a team of MVP relationship managers, and work cross-functionally with product, marketing, compliance, and analytic