Manager, Training & Workflow Optimization

The Training & Workflow Optimization Manager oversees the development, implementation, and evaluation of training programs, including in-person, eLearning, and virtual training pre and post-live. The Workflow Manager stays up-to-date on new features in athenaOne and their applications for Privia Medical Group providers to improve or enhance workflow. The role requires day-to-day communication with other department leaders to ensure exceptional experiences for Care Centers and tangible outcomes tied to critical initiatives. This person is crucial in iterative process improvement, addressing escalations, and innovation. Mentor and coach a team of trainers to ensure consistent and high-quality delivery of training programs. Serve as the training, workflow, and configuration workstream lead for new markets and enterprise groups in established markets. Design, develop, and implement comprehensive training programs that meet the organization's needs. Evaluate and update training materials to ensure they are current and effective. Continue the support and development of internal athena training programs for new hires. Support market-based teams with issue resolution, new initiatives, and subject matter expertise Provide market-based teams with the direction and education needed to execute training programs through national team meetings and training. Acts as a SME for Privia Health 's technology platform and workflows and liaison to other Privia stakeholders. Facilitate national