Care Advice Line Health Advisor

Working closely and in support of telephonic Care Advice Line registered nurses, Population Health support staff, primary care providers (PCP’s), networked partners, and patients of Privia Health , the Care Advice Line Health Advisor, (CHA) will provide real-time call queue support for Care Advice Line functions not requiring RN licensure, i.e., independent clinical assessment. The candidate will have and maintain relevant clinical experience, patient and provider communications skills, technical competency and educational background to support the Care Advice Line team. Support effectively, efficiently and safely the Care Advice Line (CAL) call queue which operates after hours and 365 days/ year. Answer incoming calls promptly and according to SOP and training guidelines. Provides effective communications, written and verbal to patients, caregivers, peers and healthcare providers at all times. Accurately identifies patients, caregivers and their primary purpose and need for calling the CAL. Support effectively, efficiently and safely the Care Advice Line (CAL) call queue which operates after hours and 365 days/ year. Answer incoming calls promptly and according to SOP and training guidelines. Provides effective communications, written and verbal to patients, caregivers, peers and healthcare providers at all times. Accurately identifies patients, caregivers and their primary purpose and need for calling the CAL. Triages and transfers calls and cases appropriately to RNs, prov