Client Relations Specialist (1-year contract)

Location: remote in Latvia. The Infogram Client Relations Specialist provides responsive, high-quality support to Infogram users across multiple channels. This is an entry-level position, well suited for early-career professionals or final-year students looking to build experience in a SaaS client relations environment. The role focuses on resolving user issues efficiently, contributing to lead generation efforts, and maintaining up-to-date knowledge base content — ensuring clients get the help they need while supporting the broader team's goals. You'll be supported with structured onboarding and ongoing training as you grow into the full scope of the role. Key Responsibilities Client Relations Delivery — Respond to and resolve client inquiries across multiple communication channels (email, chat, ticketing) during evening shift hours, ensuring a positive user experience. Sales Lead Generation — Over time, learn to identify and flag potential sales opportunities surfaced through client interactions. User Feedback & Insights — Collect and document user feedback, flagging recurring issues and trends to help inform product and process improvements. Knowledge Base & Content Maintenance — With guidance, write and update help articles, how-to guides, FAQs, and troubleshooting documentation; gradually contribute to optimizing content for discoverability by AI-powered search engines and support tools. Help Content Quality — Regularly review existing help center content for acc