Customer Journey Operations Manager

PreVeil is a fast-growing tech company transforming secure communication and compliance for the modern enterprise. Our encrypted email and file sharing platform makes end-to-end encryption easy to use, and has been named PC Magazine's Best Encrypted Email and File Sharing Solution five years running. Trusted by more than 3,000 defense contractors, PreVeil has become the gold standard for protecting sensitive information and achieving compliance efficiently. We're profitable, growing 100% year-over-year, and building for the long term. PreVeil is hiring a Manager, Customer Journey Operations to own the end-to-end processes and systems that power our AI-forward, high-volume Customer Success, Preferred Partner, and Technical Support organization. This is an individual contributor role for a builder who thinks in scalable processes and systems. You will stand up new workflows and tools, drive them across teams, and iterate on them over time, so every customer moves through their journey with efficiency and visibility. It is also an inherently cross-functional role. You will serve as the operational backbone of the Customer Journey team, partnering closely with Revenue/AI Ops, Product Marketing, Product Management, Sales and, Customer Success, Technical Support, and the Preferred Partner team. What You'll Own End-to-End Customer Journey Processes: Drive best-in-class, AI-enabled processes across the Customer Success, Preferred Partner and Technical Support teams. Work with Custome