FirstLook Solutions Architect | Customer Success

About Pragma & FirstLook Pragma & FirstLook are building the modern operating system for game development, trusted by over 2,000 game studios, including Square Enix, Sony, EA, Krafton, Scopely, Brain Jar Games, and more. Pragma Engine is the game industry leading backend - cross-platform authentication, social, commerce, player data, matchmaking, telemetry, and more. Works as your backend or with your existing backend. FirstLook (including creators.gg and player.gg) is the industry leading Player CRM that helps studios and publishers onboard, understand, and retain their players throughout a game's entire lifecycle - from first playtest to live operations. We've onboarded millions of players and power community growth for 2,000+ studios. You'll be joining a deeply experienced team who have scaled some of the largest games in the world, including League of Legends and Destiny 2. Our team also brings platform experience from Google, Twitch, Amazon, and Microsoft. We are a Series B company backed by globally renowned technology investors, including Greylock, Insight Partners, and Upfront Ventures. Location: Remote, based in Europe or North America Coverage: Strategic accounts across North America and Europe, with APAC support during overlapping hours Employment: Full time About the Role We're looking for a FirstLook Solutions Architect as part of the Customer Success team to work with our largest and most strategic studio and publisher partners across North America and E