Colleague Relations Manager

The Colleague Relations (CR) Manager leads and develops a team of People Advisors to deliver a responsive, professional, and confidential CR service. This role ensures the consistent, fair, and timely handling of complex colleague relations matters, while supporting legal compliance, best practice, and a culture of engagement across PortmanDentex. As a key member of the People team, the CR Manager provides expert advice to senior leaders and People Business Partners, supports strategic initiatives through proactive intervention, and helps shape CR policies and practices that align with our values and business goals. Responsibilities: Leadership & Team Management: Leads, coaches, and develops a team of People Advisors, ensuring effective performance, continuous learning, and high standards in ER case management. Allocates cases, monitor case progress, and provide expert guidance on complex or high-risk matters. Fosters a values-led performance culture that values integrity, collaboration, and efficient process management. ER Case Management: Oversees the end-to-end management of all ER cases; including disciplinary, grievance, capability, absence, investigations, and appeals. Ensures all cases are managed in an efficient manner in accordance with our policies, employment law, and best practice guidelines. Acts as an escalation point for high-risk, sensitive, or legally complex ER issues. Maintains clear documentation, data integrity, and reporting standards for case outcom