Customer Service Representative Senior- Lending Services

Position Overview At PNC , our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Lending Services Representative, will provide routine support to PNC customers regarding their personal lending products. This may involve questions regarding home, personal or auto loans or assisting with payments. You will communicate directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests. You will have the opportunity to learn a variety of new lending specific systems that you will navigate to provide problem resolution to our customer needs. Shifts available: 7:45am-5pm ET range, 9am-7pm ET range AND 11am-9pm ET range, with a rotating or permanent weekend shift Employees must provide the following additional requirements for success in a virtual role: • Work Space – A dedicated and confidential work space which includes a door that can be closed for privacy. • High speed internet – High speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds. This connection must not be DSL, Satellite, dial up, Cellular, Microwave, Broadband Power