USRN - Trainer

Job Summary The USRN Trainer is responsible for delivering clinical and process training to healthcare professionals and support teams within a U.S. healthcare BPO environment. This role ensures that employees acquire the clinical knowledge, operational skills, and regulatory understanding necessary to perform effectively in various healthcare programs such as Utilization Management (UM), Case Management (CM), Triage, Appeals, and Claims Review. The trainer will design, facilitate, and evaluate training programs that support operational excellence while maintaining compliance with U.S. healthcare standards, HIPAA regulations, and clinical guidelines. The role requires a strong clinical background, excellent communication skills, and the ability to translate complex medical and operational processes into effective training modules for adult learners. The USRN Trainer collaborates closely with Operations, Quality Assurance, Clinical Leadership, and Learning & Development teams to ensure training materials remain current, relevant, and aligned with organizational and client expectations. Key Responsibilities - Training Delivery and Facilitation Facilitate comprehensive training programs for newly hired and tenured employees within U.S. healthcare accounts. - Conduct instructor-led training sessions covering clinical workflows, healthcare regulations, documentation standards, and account-specific processes. - Deliver training for healthcare programs including Utilization Mana