Salesforce Business Analyst

Overview A leading organization in the cybersecurity sector is seeking a Salesforce Business Analyst to join its internal Salesforce team. This role is ideal for a professional with both functional and technical knowledge of the Salesforce platform who enjoys collaborating with stakeholders and technical teams to deliver system improvements and business solutions. The successful candidate will play a key role in project delivery and ongoing system enhancements, supporting initiatives from initial requirements gathering through testing, deployment, and post-implementation support. You will work closely with cross-functional teams to ensure solutions align with business needs while following established development, change, and release management processes. Key Responsibilities Facilitate requirements gathering sessions with stakeholders and translate business needs into structured documentation such as user stories, use cases, and backlog items. Analyze and document end-to-end business processes, including current-state (“as-is”) and future-state (“to-be”) workflows. Collaborate with stakeholders across multiple regions to understand operational differences and ensure alignment with the global system structure. Monitor project progress and identify potential risks or issues that may affect delivery timelines; escalate significant concerns to leadership when required. Support the transition of initiatives from project delivery to ongoing operational support, ensuring smooth han