SaaS Systems Administrator

Role Overview We are seeking a skilled SaaS Systems Administrator to manage and optimize cloud-based platforms and enterprise SaaS applications within a global organization. This role is critical in maintaining system reliability, security, and performance while supporting continuous improvement initiatives. The successful candidate will be responsible for day-to-day platform administration, enhancing configurations, and collaborating with cross-functional teams to ensure a secure and efficient SaaS environment that supports business operations worldwide. Key Responsibilities SaaS Platform Administration Administer, configure, and support enterprise SaaS applications, including: Microsoft 365 (Exchange Online, SharePoint, Teams) Atlassian Cloud (Jira, Confluence) Salesforce ServiceNow Slack Manage the full user lifecycle, including onboarding, offboarding, access control, and license allocation Monitor platform performance, availability, and usage trends to ensure optimal functionality Security & Compliance Apply and maintain security controls across SaaS platforms, including multi-factor authentication (MFA), single sign-on (SSO), role-based access control (RBAC), and conditional access policies Support audits, risk assessments, and compliance initiatives aligned with standards such as ISO 27001, SOC 2, and data privacy regulations Identify and address potential security risks, misconfigurations, and vulnerabilities within SaaS environments Automation & Optimization